How can we help you?

Whom should I contact if I have an emergency and the office is closed?

In case you need our Customer Care for a real emergency that occurs out of opening hours of DoveVivo offices, you can still get in touch with us by calling the number +39 02 36697390 active 24/24h and promptly report the problem.
What do we mean by "emergencies"?
- problems with the habitation's and/or the rooms' entrance lock(s) which prevent entry/exit
- lost key(s)
- broken boiler
- gas leak
- power cut
- blocked drains/toilet
- flooding and leaks
- fire
The cost of the intervention will be borne by DoveVivo except in case of interventions not included in the above list (or not related to the safety and safety of tenants).