How can we help you?

How can I be updated on the progress of my maintenance request?

You can monitor your maintenance request in the DoveVivo app by visiting the "Services" section and clicking on "Report summary". The states you can find are as follows:
- Processing: the request has been sent and is waiting to be taken over by our team
- Planning: the request, if correctly correlated with photos/videos and detailed information, is submitted to the maintenance department which will proceed to organise the intervention
- Appointment: the maintenance department has organised the technician's appointment
- Report closed: the intervention has been correctly carried out and concluded.