How can we help you?

How can I pay the payment plan or the quotation?

You can pay the payment plan or the quotation through:
- The easiest and most convenient is through the App Dovevivo before you book your check-in by Direct Debit to your bank account or credit card (we accept Visa, Mastercard and American Express circuits).
- T-Bonifico Mooney, if you want to pay by cash at authorized points of sale. A service that allow you to make a bank transfer to the virtual iban by paying with credit/debit card and cash at authorize point of sale. To make the bank transfer, fill up the form on www.mooney.it/servizi/pagamenti/bonifici/t-bonifico-qr to generate the QR code and go to the nearest authorize point of sale and bring your identity document and your talian health card with you. The service fee is €3.50.
- Bank transfer, using the personal IBAN that we sent through email that you can also find on the quotation.
At the time of check-in you will be asked for the receipts of the payments due in the quotation, specifically the payment of:
- the booking fee;
- the security deposit;
- the first monthly payment;
- the admin fee check-in;
Please note that it will NOT be possible to pay in cash at check-in, for this reason we invite you to settle the payment through the methods mentioned above.

What's the difference between quotation and invoice?

The quotation is the payment plan where you can find the total of the amount you will need to pay with the related deadlines before you can book your check-in. The amount of the booking fee paid to reserve the room will result "already paid".
The invoice, on the other hand, is the official document with the reference number.
Consult the second page where you can find the explanation of the items present on the invoice and the FAQ with answers to all your questions.