How can we help you?

What do I need for living in the house?

We will make sure that the only thing you need to be concerned about is how to enjoy living in your new home. That's why our flats are furnished and equipped with all the standard essentials for cooking and cleaning. Just remember to bring your own sheets, blankets, pillow and towels. Any extra equipment is the responsibility of the tenants.

What happens if I find that there are some things wrong with the room when I first enter it?

The room you are going to occupy is checked, tidied and cleaned just before you move in. The equipment and state of the room always reflect our high-quality standards. However, if when you arrive you find any issues such as missing supplies, faulty fixtures, minor damage and so on, you have 48 hours to notify us directly through the DoveVivo App, in the "Services" section, opening a maintenance request and attaching photos and videos as support.

Can I send parcels in-from the apartment before I check in?

For security reasons, access to the apartment and therefore to your room is only allowed after check-in.
Additionally, in buildings where a concierge service is provided, once you have taken possession of your room, you will need to fill out a proxy form for mail collection. You can sign the proxy at the concierge's front desk after you have checked in. You will only be able to receive your mail once you have given your signed proxy to your concierge.