How can we help you?

What happens if I don't have all the required documents at check-in?

Our contracts are duly registered with the Italian Revenue Agency (Agenzia delle Entrate), so if you do not have all the required documents, unfortunately we will not be able to give you the keys of the flat. Please check in advance that you have all the documents with you and if you have any doubts, check the question "What documents should I bring for check-in?"
We inform you that in the absence of the Tax Code, DoveVivo will request it for you! You will have to sign a proxy when you check in and the cost for the practice is 60,00€ that will be charged on the first useful invoice. It will be strictly necessary to have with you a valid identity document, the receipts of the requested payments (as indicated on the quotation) and, if necessary, also a visa and residence permit (in the absence of the residence permit, the request will be sufficient).

How do I get my Italian Tax ID number?

The Italian Tax ID is a unique identification code assigned, for tax purposes, to every Italian or foreign citizen and is mandatory in order to rent a room or property.

To obtain your Italian Tax ID, you can choose from the following options:
- Italian Embassy in your country:
You can apply for the Italian Tax ID by going in person to the Italian embassy or by requesting it online on the website of the embassies which provide this service.
- At the Italian Revenue Agency:
You can go to the office of the Italian Revenue Agency nearest you with an identity card/passport and visa/residence permit (if necessary) and apply for it. The document is issued on the spot and is totally free.
- You can delegate DoveVivo to request it for you:
DoveVivo will take care of everything using a proxy signed by you at check-in for a supplementary charge of €60.

The only valid and accepted Italian Tax ID is the one issued by the Revenue Agency, any other Italian Tax ID issued by websites not accredited by the latter won't be accepted.

What documents should I bring for check-in?

At your check-in our operator will request you to present the following documents:
-valid Identity document and/or passport
-valid Italian Tax Code
-receipts of all the payments required before the check-in (booking fee, security deposit and first monthly rent and admin fee check-in)
If you are a citizen from a non-European country or not part of the Schengen Agreement on Free Movement, you will need to submit also the following documents:
- Visa (where necessary)
-Residence permit or residence permit application valid for the duration of the contract

We remind you the only valid and accepted Italian Tax ID is the one issued by the Revenue Agency, any other Italian Tax ID issued by websites not accredited by the latter won't be accepted.

For further information you can also check the questions "How do I get the Italian Tax ID?" and "How do I apply for a residence permit?" from the list below.

How do I apply for a residence permit?